Lloyds Banking Group and robots
I should be writing about LBG’s great escape from the Asset Purchase Scheme but that can wait the “credit crunch aftermath diary” once the final details are announced later today. Instead, I can announce the replacement of humans by robots.
My wife has banked with Lloyds for over forty years and when there has been a little problem can pick up the ‘phone and chat to the lady in the Mansfield branch and sort it. Now a small diversion. It is well known that power in a two-way communication always lies with the questioner. That is why the media interviewers are always on the front foot.
Suppose a cheque has gone missing either courtesy of our kamikaze friends at Royal (does the Queen still approve by the way?) Mail or due to inefficiency of the receiver. No matter, all we need do is cancel it and start again. Try getting that through to the new robot who does not ask the question “Do you want to cancel a cheque?” He will ask for your account number (either tell me or input from your telephone key pad) and your identification number (which of course is long forgotten) and what the cheque number is you are enquiring about and confirm it has not been processed. But that is all folks – bad luck.
My advice is, go to First Direct, who still employ people.
From Farm Boy To Financier: Read My Book Derbyshire Born.
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